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Merchant Center

Business Identity in Merchant Center: Making Your Store Verifiably Real

Google wants to know who is behind a store before sending shoppers to it. When identity is unclear, misrepresentation suspensions follow.

Building a verifiable business identityBuilding a verifiable business identity01Name the businessLegal or trading name on the site and in Merchant Center.02Add real contact routesBusiness email on your domain and a phone you answer.03Show a locationAn address where appropriate, consistent everywhere.04Connect your presenceLink Business Profile, social profiles and marketplaces.05Complete verificationFinish any identity or phone verification Google requests.unsusp.comGoogle account suspension recovery
Infographic: Building a verifiable business identity

Consistency is the signal

The same name, address and contact details should appear on your website, in Merchant Center business information and in public listings. Differences between them are a common trigger.

Domain matters

Use an email on your own domain, and make sure the website you claimed in Merchant Center is the one your products link to.

Need help with this? See our Merchant Center recovery service. Every case starts with the $199 Complete Audit, credited toward your package.

Your account is suspended. Let us get it back.

Every case starts with the $199 Complete Audit: the real cause, your odds and a fix plan. The $199 is credited toward your reinstatement package.