Questions, answered

Google makes the final decision, so no honest provider can promise 100%. The $199 Complete Audit tells you your realistic odds before you buy a package, and everything you paid above the $199 audit is refunded in full if we cannot get the account reinstated.

Most cases close within one to two weeks. Repeat suspensions and complex policy flags can take longer, and you get status updates throughout.

Every case starts with the mandatory $199 Complete Audit, which is credited toward your package. Packages: Google Business Profile from $798, Merchant Center from $1,198, Google Ads from $1,599 depending on niche and case complexity. Multi-location and agency bundles are quoted after assessment.

Often, yes. A prior rejection changes the strategy, so tell us exactly what was submitted and we will assess whether a stronger case can be made.

Manager-level access to the affected account. You keep ownership, and you can remove our access at any time once the case is closed.

Yes. Case details are used only for your recovery, and we will sign an NDA on request.

You pay $199 for the Complete Audit first. Once you have the audit findings, your odds and the package quote, you pay the package balance (the fee minus the $199 already paid) upfront so work can start immediately.

No. The Complete Audit is mandatory for every package and non-refundable in every case, because the audit work is delivered in full. If you go ahead with any package, the $199 is credited toward it, so you never pay for the audit twice.

That is fine. The audit report is yours to keep, with the root cause and a fix plan you can act on yourself.

If the account is not reinstated after we have run the full appeal process, everything you paid above the $199 audit is refunded in full. The $199 audit fee is non-refundable. The refund does not apply if you change the account, file your own appeals or withhold requested information during the case.

Yes. We handle client accounts on a white-label basis, communicate through your team if you prefer, and quote bundles for multiple accounts.

We fix the issues that triggered the suspension and flag other compliance risks we find during the audit. No one can guarantee Google will never act again, but repeat suspensions usually trace back to unfixed causes.

Sometimes. Merchant Center and Ads cases often need policy pages, contact details or product information corrected. We tell you exactly what to change, or make the changes if you give us access.

We prepare you for it: what to film, in what order, and which documents and signage need to be visible, so the recording meets Google's requirements the first time.

We work with businesses worldwide, with most clients in the United States, United Kingdom, Canada, Australia and the Middle East.

No. We work only through manager or user access that you grant from your own account and can revoke at any time.

In most successful hard-suspension cases the listing returns with its existing reviews and photos, because reinstatement restores the original listing rather than creating a new one.

No. Creating a replacement while the original is suspended usually counts as a duplicate and can damage the reinstatement case.

Yes. Repeated failed or pending verification usually points to address, category or website mismatches, which we identify and fix before the next attempt.

No. We work with Shopify, WooCommerce, BigCommerce, Magento and custom stores. The issues are almost always content and policy related, not platform related.

Yes. Shopping campaigns depend on an active Merchant Center account, so they start serving again once the account is reinstated and products are approved.

Yes. Item-level disapprovals are included when they are part of the same case.

No. Google links accounts through payment details, domains, devices and users, and a new account is usually suspended for circumventing systems, often taking linked accounts with it.

Many receive a decision within a few business days of submission, but cases that need site changes or verification take longer.

This service covers reinstatement. We can recommend compliant setup changes, but ongoing campaign management is not included.